Monday, May 12, 2014

Trust's Memory

Collaborations within complex systems can only move at the speed of trust as no single entity has the authority to control others within the system.

When trust is absent stakeholders only pretend to be willing to work together the same way execs pretend to pay attention to the presentation while scrolling through their email on their iphone.

Recently a wise man shared two truisms about trust:
  • Trust has no memory; it must be earned every day.
  • Broken trust is never forgotten.
This is why we can never put enough time into the hard, often tedious work of building trust among diverse stakeholders. Yes, we all want to "get things done" but moving fast requires us to go slow and to wisely use that time to build trust.

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