A colleague recently observed that the public wants projects not process. This is a common sentiment, particularly among those who believe transactional activities alone are sufficient to generate sustained positive change.
My perspective is what the public wants is for the economy to improve. They've watched 30 years of civic projects (aka transactions) and 30 years of economic under-performance. Expecting improved transactions to emerge from the same old processes may not be Einstein's definition of insanity, but it's darn close. Solutions that emerge from complex environments are a direct reflection of the quality of the interactions among the players within that environment -- those interactions can also be called "process."
So my colleague may be right, but to get a good project we need better process.